cowscowscows - International Policy

Credit Card for International Customers

You can use your credit card. Enter the correct BILLING address which may be different than your SHIPPING address. After you've entered all the required information your credit card will probably be DECLINED. Check the information that you entered. If it is correct, do NOTHING. From our end we should be able to process the credit card.

PayPal for International Customers

As you check out, you will be given the option of paying with PayPal. We will probably request additional money for shipping and customs. We will email you what the additonal amount is and the reason for the cost. Once we receive BOTH payments we will ship your order. Our email address for PayPal is gloria@wallstreetgifts.com

Shipping for International Customers

You need to select International as your shipping option. It is your only option. We used to ship all international orders via the U. S. Post Office but we no longer do so. In February 2003 we switched to FedEx. Due to the great rates we get from FedEx we found their rates the best. You should receive your package within 3 days. You get tracking information. This is a HUGE improvement over USPS. We use FEDEX software to calculate the cost but it is seldom accurate. We've shipped to at least 50 countries. There is no way we can program our Shopping Cart with the correct shipping costs. Too many countries, too many variables. Most countries charge a customs. It is your responsiblity to pay that fee. If you are sending a gift, you especially need to pay the customs fees upfront. If you have a FEDEX account, we will gladly use your account number.

CANADA

We always ship FedEx Canada Ground. This is different from Ground within the U.S. You need to choose INTERNATIONAL as your shipping option. FedEx Canada Ground is considerably cheaper than FedEx International, and we wish that option was available in the Shopping Cart - but it isn't. Once shipment is made we will automatically email you a revised sales receipt with the correct amount of shipping. We will then credit you the difference. Wish this could be less complicated!

International Order Procedure

Step 1:

Calculate shipping cost estimate. This cost can change if box is oversized. There is a FedEx surcharge of $5 if the shipment is made to a home rather than a business.

Step 2:

Calculate the estimate for customs and taxes using www.fedex.com . You can do this yourself. Look under International Tools tab. We charge you what your country charges.

Step 3:

Email you detailed FEDEX computation with shipping cost, customs and tax and cost of merchandise. Realize this is our best efforts ESTIMATE. It may be exactly right or it may be off by a few dollars.

Step 4:

Wait for you to reply to our email with your approval. Please Process Order!

Step 5:

Create Sales Receipt with all appropriate costs.

Step 6:

Charge your credit card for appropriate amount or request money in PayPal. We will staple your receipt on your sales receipt which will be inside your shipment. If you are paying through PayPal, we will wait to receive your payment.

Step 7:

Create FedEx label and ship merchandise.

Step 8:

You will receive an email with your tracking information. If you do not receive your shipment on the day specified, call your local FedEx office to determine problem. Some drivers have a problem finding locations. This will be easier for you to do than for us to do. You could even go to your local FedEx office if convenient. Customs may also delay the shipment. The tracking info is automatically generated. If you don't receive it, look in your SPAM folder. It is either there or you misspelled your email address.

Step 9:

Sometimes the customs and tax amount we calculate does not agree with actual amount that your government calculates. If that occurs, we receive a bill from FEDEX for the difference. This additional bill tends to arrive 4-6 weeks after shipment! If we are billed more, you will be charged more.

Shipping Time

For International customers, FedEx picks up at 3 PM (California time). If we have your confirmed order by 1 PM (California time) Monday-Friday excluding Holidays, we can normally ship it that day. However, sometimes it is delayed by a day due to the extra paperwork. No shipment is made without payment. Once shipped, it typically takes 3 business days before you receive shipment.

Customs

Each country has its own customs charge. You pay this charge.

We ship Internationally every day. We've probably shipped to over 50 countries. We THANK our International customers for their business. We try to provide you the best service possible. International shipments are more costly for us to process. You can help the process by responding quickly so we don't have to email more than once.

Shipping from other locations

Not all shipments are sent from our warehouse in California. If we are having the manufacturer ship direct to you, you will still go through the same process as outlined above. You will still receive tracking info; but it will be sent by Customer Service. Shipping may be by UPS.

SALES TAX:	The only Sales Tax charged is to California residents. Some items are shipped from a warehouse outside of California. If so, there is no sales tax. When you purchase items on line, the Shopping Cart will automatically calculate sales tax for applicable items.